Help
Support and Safety
Find troubleshooting steps, report abuse from inside a conversation, or learn how account deletion works.
Contact the operator
Email support@mysecret.chat for help, safety reports you cannot file inside the app, appeals, legal notices or vulnerability reports. We aim to respond to abuse reports within 24 hours.
Operator: Victor Eliot, sole trader (fyzická osoba podnikající), IČO 08514127, Svahová 984/18, 360 01 Karlovy Vary, Czech Republic. Governing law: Czech Republic.
Never send a password, private key, recovery key or a full private conversation. To report abuse fastest, open the user or message menu in the app and choose Report or Block.
Safety and abuse
In a release-ready app, open the user or message menu and choose Report or Block. Review the evidence before sending. Only the evidence you deliberately select is encrypted for the designated safety moderator, who can read it; other messages are not automatically attached.
If someone is in immediate danger, contact the appropriate local emergency service. mysecret.chat is not an emergency service. Never send a password, private key, recovery key or complete private conversation to support.
Common iPhone fixes
Notifications do not arrive
- Open iOS Settings → Notifications → mysecret.chat and allow notifications.
- Open mysecret.chat once after installing or updating, then sign in and accept the permission prompt.
- Turn off Focus for a test or allow mysecret.chat through that Focus.
- If you sign out or delete the account, its push registration is removed and must be registered again after sign-in.
Production iOS alerts are generic: they do not include message text or the sender’s name.
Voice recording is unavailable
Open iOS Settings → Privacy & Security → Microphone and allow mysecret.chat. The first iOS release targets iOS 16 or later.
A message is waiting or will not open
Check the network connection and reopen the app. An offline encrypted envelope can remain on the relay until delivery. Do not reinstall or wipe local data until you have confirmed that your identity recovery is available.
You cannot sign in or unlock
Confirm the exact username and password. Do not repeatedly guess after a lockout warning. Identity recovery and device-link behavior depend on the installed build; support can never ask for your private or recovery key.
Account and privacy
- Permanently delete an account
- Read what data the service processes
- Signing out or wiping one device does not by itself delete the server account.
- Deleting an account cannot erase copies already held by message recipients.